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School Office Administrator Apprentice (Level 2/Intermediate) - KT&A2995

Apprenticeship Standard:

Customer Service Level 2


Folkestone (CT19 6HG)


£192 per week

Qualifications Required:

GCSE Level 9-4 (or Grade A-C) in English and Maths. Or equivalent in these subjects.

Vacancy Reference:


Apply now

Employer Description

The Primary School is part of the schools Academies Trust. The school occupies a very pleasant site near an Ancient Church in the village. We are a “good” school, and we aspire to be outstanding. We have a supportive and friendly team of school leaders, teaching staff, support staff and governors. We believe in nurturing and developing our staff, supporting them to achieve their goals and career progression, through peer support, coaching and CPD.

Travel Information:

Folkestone Central Railway Station (Stop B)

Bus16 gold Canterbury - 5 min (3 stops) ·

To stop Black Bull then 8 min walk.

Visit the employer's website.

Description of Vacancy

We are looking to recruit an enthusiastic Receptionist/Administration Apprentice to our school to support our busy front office. The post holder has day to day contact with the Headteacher, staff, pupils, parents and Governors, as well as staff from the Area Education Office, other Kent County Council Departments, the Department for Education and other agencies, other schools and local playgroups, the local community and representatives of a wide variety of goods and services.

The role will include all aspects of delivery and administration for a large primary school. You will be required to support the executive management team as well as deal with the individual needs of class teachers

  • Undertake a diverse range of secretarial duties to ensure well presented and accurate correspondence, reports and other documentation.
  • Provide a first point of contact for pupils and parents at reception and via telephone.
  • Deal with any problems that arise in the first instance or refer them on to ensure that problems are dealt with effectively.
  • Maintain and update all pupil database files and staff files for absence, documents, correspondence and Department for Education and Employment forms, including forms for other agencies, to assist the Headteacher and teaching staff.
  • Collate and monitor applications for admissions, including new intake of pupils; provide prospective parents with information on the school; enter new intake onto the Pupil Database, ensuring that the necessary procedures are complied with.
  • Complete relevant forms for pupils leaving the school; update the Pupil Database; and send pupils files and record cards to the relevant secondary schools to ensure that procedures are complied with.
  • Collate numbers of pupils requiring meals, process paperwork for free school meals and put in orders to ensure that all pupils requiring school meals receive them. Update ‘dinner money’ spreadsheet to ensure correct financial procedures are followed.
  • Undertake the recording and banking of all monies in connection with swimming, school uniform, school journeys, dinner moneys and outings in order to comply with financial regulations and audit procedures.
  • Deal with any emergency issues in the absence of office colleagues to ensure the efficient running of the school office is maintained.
  • Organising the running of school clubs and school trips.
  • Liaising with teachers, parents, and other professionals including social workers.


£192 per week


Monday – Friday

30 hours per week

Term time only

20% paid time during working hours is given to complete training, referred to as "Off the Job Training"

Skills Required

  • Good communication and interpersonal skills
  • A confident telephone manner
  • Problem-solving skills
  • The ability to work with children
  • Familiarity with computers and software programmes
  • The ability to work well as part of a team
  • The ability to remain calm under pressure

Personal Qualities

  • The ability to keep sensitive information confidential
  • Good literacy skills
  • Good numeracy skills
  • Good organisational skills
  • Tact and diplomacy
  • Patience
  • Willingness to use own initiative

Qualifications Required

GCSE Grade 9 - 4 (or A - C) in English and Maths as a minimum. Or equivalent qualifications in these subjects. GCSE Grade 9-4 (or A-C) in Science would be an advantage.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2024, the NMW for Apprentices is £6.40 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.