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Contact Us
Get in touch
Whether you need to let us know if you're unable to attend your course, raise a query, let us know your feedback or anything else, you can contact us by using the contact form below, calling us or writing to us.
Call us
Call us on 0800 731 4297*
Our staff are available between 9am and 5pm, Monday to Friday.
Write to us
Write to us at:
Community Learning & Skills
Unit A-B London Road Trading Estate
London Road
Sittingbourne
ME10 1SX
Tell us what you think
Our complaints procedure
We aim to make continuous improvement to ensure we meet your needs and take into account any changes during your time with us on programme. Your feedback and views are highly valuable to help with this.
Employers
In the event that you have any queries or complaints regarding the Apprenticeship, you should contact your designated Partnership Manager in the first instance.
If the query or complaint is not resolved to your satisfaction, please ask for this to be escalated to the Partnership Team Manager, Curriculum Manager or designated Curriculum Leader.
If the query or complaint is still not resolved to your satisfaction, a written complaint should be made to CLSCustomerRelations@kent.gov.uk
Please contact us if you would like to receive a copy of our complaints procedure.
Learners
We are proud of our services and we would welcome feedback from you. If you would like to compliment or comment on our service, or a particular part of our service, we would welcome and record this.
Any comments will contribute towards ensuring that our customers receive an excellent service at all times.
To provide us with any feedback, please speak to one of the following in the first instance:
- Your tutor
- Your tutor's line manager (Curriculum Leader)
However, if we are unable to resolve your concerns with regards to any aspect of our service and you are still dissatisfied please contact:
Janice Denyer, County Education Manager for Apprenticeships
or
Lee Busby, County Education Manager for Study Programmes
Sittingbourne Adult Education Centre
Unit A-B London Road Trading Estate
London Road
Sittingbourne
Kent
ME10 1SX
Email: CLSCustomerRelations@kent.gov.uk
Telephone: 0800 731 4297
Please put your complaint in a letter and you will receive an acknowledgement within 3 days of its receipt. We will aim to provide you with a full reply within 20 days. If your complaint raises complex issues that cannot be answered within 20 days, we will still write to you to let you know of our progress. We will continue to keep you informed of this at three-weekly intervals until we are able to respond fully to your complaint.
Please contact us if you would like to receive a copy of our complaints procedure.
Alternatively, the Apprenticeship helpline can offer impartial advice for any concerns, complaints or enquiries nationalhelpdesk@apprenticeships.gov.uk or call 0800 015 0400.
You also have the right to complain to the Education and Skills Funding Agency (ESFA) by following the procedure on Education and Skills Funding Agency Complaints Procedure under the heading “Colleges, training providers and employers”, or through the Greater London Authority (GLA) at: Skillscomplaints@london.gov.uk if you live in a Greater London Authority area.
Email us
Health, Safety and Welfare
Health, Safety and Welfare for our learners is a top priority. All learners, apprentices and Kent Training & Apprenticeships are responsible for health, safety and welfare of employees in the workplace. We carry our health and safety checks for your peace of mind and to fulfil our statutory requirements.
Throughout the programme, learners will gain an understanding of the importance of health and safety, be able to identify and control risks and develop a set of safe behaviours. This will allow the learner to gain valuable and transferable skills which only benefit your workplace and the learner.
By providing a safe environment and ensuring that health, safety and wellbeing is an integral part of the induction and the learning programme, you will be able to demonstrate that you are adding value to the learning experience and promoting the safe learner concept.
If you would like to provide feedback about a health and safety matter whilst using our services please email clshealthandsafety@kent.gov.uk