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Training Centre Office support – Gravesend (Level 2/Intermediate) – KT&A2742

Gravesend (

DA12 2JY


Kent Training & Apprenticeships


Closing date: 27/08/2020
Industry: Customer Service
Vacancy reference: KT&A2742


The Cube Training is the fastest growing training provider in electronic security. The Cube is accredited by the NCFE to deliver world-class qualifications in CCTV and Alarm installation. We’ve been training many of the UK’s security professionals, electricians, locksmiths and people looking for a career change since 2008.

Please click here to see the employer’s website.


Come and join us at our training office. We are looking for an enthusiastic person with an interest in social media and a good eye for detail. The position is to support and manage all aspects of our business and to support the social media output for the business. You will be dealing with customers both on the phone and in the office, manage a busy diary and check details are correct. You will be talking to suppliers and customers on a daily basis and will be required to manage a busy diary for tutors and staff.

You will be involved in every aspect of administration.

The main responsibilities of this role will include:

  • Advising Customers on relevant training courses and prerequisites
  • Taking bookings for all training courses by telephone, email and web
  • Organising and arranging onsite training courses
  • Using the Company accounts system to produce quotations and invoices
  • Printing Course Notes
  • Ensuring Training Centre is clean and tidy at all times
  • Assisting instructors and sending all relevant course notes prior to the course commencement
  • Issuing training certificates
  • Uploading, downloading exams and contacting delegates with results
  • Providing additional administrational support as required
  • Passing on messages received by phone and email
  • Use of MS Office


£4.19 per hour


Mon to Friday

9 am to 5 pm


Good Knowledge of :

Microsoft office



Social media

Excellent computer skills

Good typing skills

Good accuracy and attention to detail

Good numeracy and literacy


Desire to be proactive

Create a positive experience for others.

Good communication skills

Smart appearance


Desire to achieve

Good work ethic


GCSE 4 or above or equivalent in Maths and English

ICT qualification preferred


On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.


Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2020, the NMW for Apprentices is £4.15 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now