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Sales Office/Customer Service Apprentice (Level 2/Intermediate) – KT&A2786

Sittingbourne (

ME10 3FP


Kent Training & Apprenticeships


Closing date: 24/06/2021
Industry: Customer Service, Sales
Vacancy reference: KT&A2786


FloPlast is a manufacturer and supplier of Plastic Building Products.

Please click here to see the employer’s website.


Working within a small but busy sales team you will be responsible for providing a high-quality service to potential and existing customers.  To include dealing with general queries, processing of orders and any after care requirements.

Answering incoming sales calls.
Sending out samples and literature.
Dealing with customers, both internal and external.
Assisting with mailshots.
Inputting orders and checking of orders already entered.
Assisting with discrepancies and collection notes.
Logging and forwarding sales leads to the external sales representatives.
Assisting the sales representatives with administration/information support.
General office administration to include filing.


£5.30 per hour.

£212 gross per week


Monday to Friday

8:30am to 5:30pm

1 x hour unpaid daily lunch break


IT Skills (experience of word, excel and email).

Good customer service skills

High level of accuracy

Good telephone techniques

Excellent timekeeper

Good work ethic



Good communication skills

Attention to detail


Team player


GCSE or equivalent qualifications. With English and Maths at Level 4 or above.


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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