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Office Support Assistant (Level 2/Intermediate) – KT&A2563

Swanley (



Kent Training & Apprenticeships


Closing date: 31/10/2019
Industry: Administration
Vacancy reference: KT&A2563


Provender Nurseries is a one of the largest wholesale suppliers of plants and related sundries in the country and delivers goods all over the South East and London.

Click here to see the employer’s website.


We require an Administration Assistant to assist with the smooth running of the office. Mainly involving the maintenance of our database, supporting our busy office and covering the telephone. You will be required to deal with customer and supplier queries and give admin support to the sales and administration teams. The applicant must be customer focused with great attention to detail. An interest in plaints is desirable but not essential.

Main duties will involve

  • Greeting and speaking to Customers/Suppliers
  • Answer telephone enquiries
  • Answer phones and pass messages in a timely manner
  • Maintenance of customer records
  • Maintaining the stock control system
  • Managing purchase orders
  • General office duties
  • Supporting colleagues


Salary will be based on the National Minimum Wage and will be reviewed annually.


Full time.

Minimum 30 hours per week.

A standard 8am – 5pm shift is preferred.


The successful candidate will possess –

  • Basic computer skills
  • Ability to work well on their own
  • Good maths and English Skills
  • Ability to work in an organised and structured way
  • Good telephone manner, polite and professional
  • Good communication skills both verbally and written
  • Flexibility and adaptability
  • Focused approach to work
  • Good attention to detail
  • Team orientated


A friendly open personality is essential for this job:

  • A willingness to learn
  • Punctual
  • Confident
  • Enthusiastic
  • Well organised
  • Good attention to detail
  • Well spoken and presentable


GCSE grades 9-3 (A* to D) in Maths and English or equivalent qualifications in these subjects.


On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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