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Junior Customer Development Manager (Level 2/Intermediate) – KT&A2782

Location:
DA1 5BU (

Dartford

)

Kent Training & Apprenticeships

Apprenticeship

07/05/2021

Closing date: 24/06/2021
Industry: Customer Service
Vacancy reference: KT&A2782

EMPLOYER DESCRIPTION

An international company in the Foreign exchange markets, with offices in the UK, Spain, and Portugal with plans to develop offices in Dubai and Canada. Their focus is on providing excellence in customer service and developing teams to become brand leaders.

Please click here to see the employer’s website.

DESCRIPTION OF VACANCY

As part of the team, you’ll be responsible for contacting and offering our services to potential clients, offering excellent customer service. You will be dealing with customers predominantly on the phones and when admissible, face to face at exhibitions.

Duties will include:

  • Provide excellent customer service via email, telephone and internal messaging systems
  • Day to day use of Microsoft Office (Outlook, Word and Excel)
  • Deal with clients’ needs over the phone
  • Offer our services to potential new clients
  • Provide customers with advice, guidance and support
  • Helping with customer issues and provide after care
  • Data organising/reporting
  • Contribute to team meetings
  • Contribute to daily briefings with your analysis of the stock markets
  • Working closely with other departments to ensure everything is managed accurately

WAGE

£4.62 per hour

£9,000 PA

HOURS

Monday to Friday (No weekends)

9am to 5.30pm

2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid

Training time allocated 1.5 hours daily

37.5 hours paid per week37 hour week

SKILLS REQUIRED

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Good numeracy
  • Problem solving skills
  • Good understanding of Microsoft Office

PERSONAL QUALITIES

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken

QUALIFICATIONS REQUIRED

GCSE Grade 4 English and Maths

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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