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HR Customer Service Apprentice (Level 2/Intermediate) – KT&A2772

Rochester (



Kent Training & Apprenticeships


Closing date: 30/04/2021
Industry: Customer Service
Vacancy reference: KT&A2772


We are a firm of Chartered Accountants that offer many professional services to our clients, including HR services. We now require a full-time admin assistant to work in the HR department.

Our ethos is simple; we aim to provide a complete range of professional business services to our diverse range of client’s, alongside providing specialist services dedicated to Letting Agents and Third Sector organisations. Our tailored services are delivered by our qualified professionals with in-depth sector-specific knowledge.

Please click here to see the employer’s website.


Crossley HR offers employer-focused outsourced HR services including recruitment. You will work closely with our HR Advisor/Consultant and your main responsibility will be to assist with the recruitment and HR that we do on behalf of our clients.

Role & Responsibilities

This list is not exclusive or exhaustive.

  • Posting job adverts.
  • Contacting applicants.
  • Booking interviews.
  • Submitting DBS applications.
  • Sending reference requests.
  • Issuing paperwork.
  • Maintaining personnel files.
  • Sending HR letters.

This is a new and exciting role and in time you will have the opportunity to do other HR work such as draft HR documentation (including employment contract, company handbooks and letters), manage and maintain the HR cloud software and assist with the marketing for our HR services.

You will also complete a customer service apprenticeship in addition to the above duties. Following the successful completion of this apprenticeship, we may offer you continued employment and give you the opportunity to gain a professional qualification in HR. This role has great long-term career opportunities for the right person.


£161.25 per week (Based on a 37.5 hr working week.)


Working Monday to Friday. Hours to be agreed.


  • Confident and professional on the phone.
  • Good written communication skills.
  • Organised
  • Accurate
  • Trustworthy
  • Eager to learn.
  • Good team player.


  • Demonstrates a willingness to learn.
  • Is a motivated individual who can work on their own initiative when required.
  • Natural team player with good interpersonal skills.
  • Be adaptable and able to provide assistance and support to others in the department when needed.
  • Hard-working and efficient with a willingness to carry out additional jobs when required.
  • Organised and good communicator.
  • The ability to get along with a wide range of people, including clients, other staff, directors and partners.


5 GCSE Grades 4 – 9 or A-C including English and Maths.


On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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