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Housing Solutions Apprentice (Level 3/Advanced) – KT&A2822

Dartford (



Kent Training & Apprenticeships



Closing date: 23/10/2021
Industry: Administration
Vacancy reference: KT&A2822


Dartford Borough Council provides general Local Authority services to residents in the Dartford area. The Housing Solutions Team provide homeless and housing register services to people in housing need and more urgently in housing crisis. We support vulnerable people into planning options and solutions to their housing needs.

Please click here to see the employer’s website.

Travel Information:

We are minutes away from Dartford Train Station and bus routes are close by.


We are a fast paced and diverse organisation with an excellent track record in partnership working and high quality delivery.

The post holders will support the day to day running of the Accommodation Team and Housing Allocations Service. They might be the first point of contact for telephone or face to face callers into the service who are vulnerable and distressed. As such, a positive, confident, customer focused attitude is essential. Duties will include dealing with customers both face to face and over the phone, monitoring the service’s email inbox and received application process. Liaising with partner agencies and assisting clients with managing their application processes and claims for benefits.

Other duties might include general office ‘housekeeping’, arranging meetings, taking minutes, greeting visitors, sitting in on highly confidential and sensitive professional meetings with partners such as Kent Police and Kent County Council Social Services.

We are looking to recruit an enthusiastic Administration Apprentice to support our busy office. The role will be varied, and you will work as part of a team to ensure the smooth running of the office.

  • Providing office support including customer and employee support.
  • Keeping well-organised files and records of business activity.
  • Researching data and producing reports.
  • Keeping computer databases up to date.
  • Interacting with clients either on the phone or in person.
  • Answering phones and connecting calls to the proper department.
  • Learning about the company’s mission and available products/services.
  • Educating clients about what products/services are available.
  • Building relationships with clients.
  • Preparing documents.
  • Collecting and sorting post.
  • Scheduling appointments and events.
  • Ordering office stationery and other supplies.
  • Preparing meeting rooms by setting up chairs and getting refreshments.
  • Participating in office meetings and taking meeting minutes.
  • Giving feedback on office efficiency and suggesting possible improvements.
  • Being ready for any other administrative tasks that are required.


£159.10 per week.


Monday to Friday

8.45 – 5.15

Hour for lunch

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


  • Proficiency in Microsoft Office Suite
  • Good Time Management
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Computer Skills
  • Excellent Telephone techniques.


  • Good Telephone Manner
  • Ability to Multi-task
  • Punctual
  • Presentable
  • Team Player


GCSE Grade 9 – 4 (or A – C) in English and Maths. Or equivalent qualifications in these subjects.


On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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