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Higher Level Business Support Team Administrative Apprentice (Level 4/Higher) – KT&A2247

Maidstone (

ME15 6XB


Kent Training & Apprenticeships


Closing date: 10/01/2019
Industry: Administration
Vacancy reference: KT&A2247

Employer Description

Kent Fire and Rescue Service is responsible for delivering fire and rescue services to more than 1.7 million people in Kent.

With 55 fire stations and 1,200 operational members of staff, Kent Fire and Rescue Service has a fleet of more than 75 fire engines and other operational vehicles.

Every year firefighters deal with around 16,500 incidents. These include nearly 1,000 road crashes, around 750 house fires, over 2,400 non-fire rescues, including flooding incidents.

There are approximately 250 non-operational staff from various departments, mainly based at Headquarters who support the day to day running of the Service.


Description of Vacancy

  • To provide day to day administrative support as part of the Business Support Team
  • Responsibility for switchboard and reception
  • Giving varied administrative support through the organisation
  • Dealing with queries, both internal and external
  • Carry out operation and procurement system for central ordering
  • Meet and greet visitors, arrange hospitality functions

This position requires someone with good thorough all-round experience in Business Administration as it working towards a higher level qualification.


Year 25 and over 21 to 24 18 to 20 Under 18 Apprentice
KFRS April 2018 Proposal £7.83 £7.38 £5.90 £5.50


37 hours per week

The Business Support Team in the Training Centre at Maidstone is open and cover the hours of 08:00 – 17:00 hours

Team members work on a rota which changes daily to suit the team’s requirement

Rota hours are option 1 : 08:00 – 16:00 or

Option 2 : 09:00 – 17:00

Skills Required

  • Ability to follow set procedures and instructions in order to efficiently follow agreed processes
  • Ability to organise and prioritise tasks to meet specific timetables and deadlines
  • Ability to communicate clearly and concisely, this will include dealing sensitively with customer’s enquiries
  • Good Microsoft IT skills
  • Create and edit documentation using data from a variety of sources
  • Ability to research specific information via the internet
  • Ability to maintain confidentiality at all times
  • Ability to carrying out reception and switchboard tasks
  • Ability to operate office equipment such as a photocopier and scanning of documents
  • Ability to follow finance procedures and enter information into a finance system to process purchase orders and invoices
  • Make travel and accommodation arrangements

Personal Qualities

  • To be able to work as part of a team and be flexible
  • Good timekeeping
  • Reliable, honest and trustworthy
  • Positive attitude

Qualifications Required

Literacy and numeracy to a good GCSE grade A-C (4-9) or equivalent standard in order to fulfil the role.

We are interested in candidates who not only have GCSE’s but qualifications or their equivalents at level 3 – A levels grades A-C, or completed a level 2 and 3 business administration apprenticeship previously.

Minimum of 12-18 months working in a business administration role and ability to provide examples.

Training Provided

On the job training with the employer whilst working towards the latest government approved Apprenticeship Standard – and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2018, the NMW for Apprentices is £3.70 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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