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GP Customer Service Apprentice (Level 2/Intermediate) – KT&A2796

Canterbury (



Kent Training & Apprenticeships


Closing date: 23/10/2021
Industry: Customer Service
Vacancy reference: KT&A2796


A busy general practice with 16,500 patients over 2 sites in beautiful Canterbury area. A training practice with opportunity to develop.

Please click here to see the employer’s website.

Travel information:

Good bus and train routes

Onsite parking


We are looking for someone who likes to be busy, is organised, works well under pressure in a team or individually where 2 days are never the same. Do you want to join a busy friendly team working in general practice? If so this is the position for you.

  • Greet patients
  • Book appointments
  • Answer phones
  • Handle general enquiries
  • Accept messages
  • Record home visit requests
  • Provide paperwork
  • Process repeat prescription requests
  • General administrative duties


£4.30 p/h (£150.50 per week)


Monday – Friday 08:00 -18:30

35 hours per week

½ -1 hour unpaid lunch depending on shift.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


  • Organised
  • Attention to detail
  • Customer care skills
  • Basic IT skills
  • Good level of spoken and written English
  • Confidentiality
  • Problem solving
  • Team working


  • Patience
  • Kind
  • Caring
  • Empathetic
  • Works well under pressure


Minimum Grade C / 4 in Maths, English and IT level 4


  • Potential for permanent employment for the right candidate.
  • Opportunity to progress to higher level apprenticeships.
  • Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
  • Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now

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