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Customer Services Apprentice (Level 2/Intermediate) – KT&A2868

Northfleet (

DA11 9SW


Kent Training & Apprenticeships



Closing date: 26/05/2022
Industry: Customer Service
Vacancy reference: KT&A2868


Michael’s Bridal Fabrics are a family-run business which has been involved with bridal fabrics for over 20 years.  We are well known for the quality and variety of our fabrics and accessories which are sourced across Europe.  We believe in a quality product, excellent customer service and attention to detail. We pride ourselves in the extensive range of beautiful fabrics we offer.  We also supply an ever expanding range of wedding laces, appliqués, crystal edgings, plain fabrics and many other products chiefly to the wedding dress market.

Please click here to see the employer’s website.


We have a wealth of customers throughout Europe and we are looking for an enthusiastic person to support a busy team. We deal internationally and have a wide customer base. There are plenty of prospects for advancement for the right candidate. As customer services you will be dealing with both local and International customers and be required to provide support for our close-knit and friendly team.

We are looking for someone to support our team with customer enquiries. Some of the duties included will be:-

  • Switchboard/Telephone
  • Post In/Out/Couriers
  • Managing emails
  • Managing orders
  • Typing/Correspondence
  • Data Inputting
  • General Filing duties


Starting wage would be £4.81, although this would increase depending on skills


40 hours a week, over 5 days. Incl 30 min paid break

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


  • Basic computer skills
  • English/Maths/ICT
  • Ability to work well on their own
  • Good telephone manner, polite and professional
  • Ability to work in an organised and structured way
  • A European language would be advantageous, but not essential


  • Punctual
  • Enthusiastic
  • Organised
  • Good attention to detail
  • Well-spoken and presentable
  • Good sense of humour
  • Ability to work within a close knit team


GCSE Grade 9 – 4 (or A – C) in English and Maths. Or equivalent qualifications in these subjects


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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