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Customer Service Practitioner (Level 2/Intermediate) – KT&A2053

Herne Bay (



Kent Training & Apprenticeships


Closing date: 30/05/2019
Industry: Customer Service
Vacancy reference: KT&A2053

Employer Description

The shoe room Herne Bay is a friendly, independent shoe shop near the sea front which stocks brands such as UGG, Rieker, Lunar, Tamaris Fit Flop and Ruby Shoo.

Description of Vacancy

If you have a fondness for shoes, like engaging with people and have your eyes on a career in the fashion industry this is the perfect opportunity for you.

The Shoe Room is a looking for an enthusiastic and friendly apprentice to join its team and progress with the company.

Your role will go beyond the duties of the shop-floor and will also include boosting the shop’s social media profile, and learning how a small business operates.

You will also play a key role in organising brand launch events and benefit from a fantastic incentive scheme including staff uniform allowance and discounts.

This is an opportunity with clear scope for you to really make your mark, what are you waiting for?


We are looking for an apprentice who is eager to learn all aspects of working within a small independent shoe shop is run.

There is also scope for the successful candidate to gain experience of clothing at our sister site in Whitstable, subject to preference.

Duties will include but are not limited to the following:

  • Serving customers from all backgrounds to build loyalty; giving advice on styles and products
  • Learning about the types of footwear within the store including the technology behind the shoe designs
  • Boosting the organisation’s social media profile
  • Helping to organise in-house launch events for the public
  • Processing deliveries as they arrive
  • Promoting our brands and researching new ones
  • General Housekeeping duties including cleaning and painting.
  • Replenishing stock
  • Assisting with displays


£117 hours per week (£3.90 per hour)


30 working hours per week.

10am – 5pm, 5 days a week out of 7.
Will include 1 hour lunch break (unpaid) each day.

Includes 5 weeks paid holiday per annum

Skills Required

Previous customer service experience would be great but not essential for this role.

Personal Qualities

Flexible, enthusiastic with and interested in shoes.

Qualifications Required

Minimum grade 7-3/A-D GCSE English and Maths (or equivalent)

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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