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Customer Service Practitioner Apprentice (Level 2/Intermediate) – KT&A2785

Tenterden (

TN30 6RB


Kent Training & Apprenticeships


Closing date: 23/10/2021
Industry: Customer Service
Vacancy reference: KT&A2785


Rural GP Practice providing healthcare to over 14,500 patients in Tenterden and the surrounding areas. Services provided include GP, nursing and treatment room clinics.

Please click here to see the employer’s website.


A variety of patient facing and administrative tasks involving patient and colleague interactions on a daily basis. Providing customer service to our patients ensuring queries and requests are dealt with in an appropriate manner, whilst following the patient pathway behind the scenes to gain a full understanding and awareness of the whole system.

Actioning Doctors requests.

Dealing with patients by phone or face to face.

Reception duties and dealing with patients when required.

Filing/note pulling.

Generating letters and forms.

Appointment booking.

Register new temporary and permanent patients to the practice and deal with associated documentation with the regulatory authorities.

Patient record summarising/scanning.

Other duties as required.


£161.25 per week.


37.5 hours per week (Full Time).

2 x 15 minute breaks (am & pm) daily.

1 hour lunch.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”



Excellent work ethic

Ability to keep confidentiality



Excellent Customer Service skills





Team player

Empathetic to others needs

Positive personality


A* – C GCSE English and Maths or equivalent.


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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