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Customer Service Practitioner Apprentice (Level 2/Intermediate) – KT&A2510

Location:
Deal (

CT14 6HL

)

Kent Training & Apprenticeships

05/08/2019

Closing date: 29/08/2019
Industry: Customer Service
Vacancy reference: KT&A2510

EMPLOYER DESCRIPTION

Carers’ Support East Kent is a registered charity, we have been providing information, support and services to Carers since 2001.

We aim to ensure Carers are recognised, listened to, and offered information and support that is focused on their own needs and wellbeing, enabling them to continue care, where they choose to do so.

Some of the ways we do this are outlined below:

Information – we can provide information about support and services available and Carers’ entitlements and rights.

Support – we offer a listening ear, support groups, activities and training for Carers.
Carer’s Needs Assessment – we carry out Carer’s Needs Assessments on behalf of the local authority.
Kent Carer’s Emergency Card – we administer this free service to provide peace of mind when you are away from the person you care for.
Health and Wellbeing – we offer health and wellbeing sessions to Carers and work with GP’s to identify and support Carers’ own health and wellbeing.
Assistance with Welfare Benefits.

You will work as part of the HUB and Admin team who provide direct support to the Carer Support Coordinators and the wider organisation.  The team are supportive and friendly and are looking forward to sharing their skills and knowledge with an enthusiastic and motivated individual.

VACANCY DESCRIPTION

The work environment can be a busy one, and the team are required to be responsive to changing priorities.  Therefore, a positive attitude and flexibility are key attributes for team members.

We value our employees and provide opportunities to learn, develop and contribute to the development of the organisation and the services that we deliver to carers.

Core Tasks:

  • Provide admin support to the Carer Support Coordinators as directed.
  • Process incoming registrations/applications
  • Data input
  • Updating of appointments in diary as directed.
  • Any other reasonable tasks requested by management or the trustees
  • Monitor email inboxes as directed
  • Take incoming calls on our Carer helpline.

The successful candidate must:

  • Have good IT skills
  • Excellent interpersonal and communication skills
  • Have excellent organisational skills
  • Be able to cope well in a busy environment
  • Have the ability to be flexible when priorities change
  • Be able to follow guidance, and work as part of a team.

Core Tasks:

  • Provide admin support to the Carer Support Coordinators as directed.
  • Process incoming registrations/applications
  • Data input
  • Updating of appointments in diary as directed.
  • Any other reasonable tasks requested by management or the trustees
  • Monitor email inboxes as directed
  • Take incoming calls on our Carer helpline.

WAGE

£8.50 an hour

Weekly Wage

£318.75

HOURS

Monday to Friday

37.5 working hours (9 to 5 or 10 to 6)

Half hour lunch break

SKILLS REQUIRED

The successful candidate must:

  • Have good IT skills
  • Excellent interpersonal and communication skills
  • Have excellent organisational skills
  • Be able to cope well in a busy environment
  • Ability to be flexible when priorities change
  • Be able to follow guidance, and work as part of a team.

PERSONAL QUALITIES

  • Excellent work ethic
  • Good time keeping / Attendance
  • Ability to talk to a cross section of people
  • Team Player
  • Able to be confidential.

QUALIFICATIONS REQUIRED

A* – D GCSE English and Maths

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

 

Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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