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Customer Service/Post Office Assistant Apprentice (Level 2/Intermediate) – KT&A2847

Maidstone (

ME14 3EY


Kent Training & Apprenticeships


Closing date: 26/05/2022
Industry: Customer Service
Vacancy reference: KT&A2847


Detling Community Interest Company is a not-for-profit organisation that is the legal entity behind the Detling Community Store, café and Post Office.

The Store is staffed by 2 employees and a number of volunteers

Please click here to see the employer’s website.

Travel Information:

Detling is not well served by public transport. There is a bus service which mainly serves school times, and a Shopper service into and out of Maidstone and Grove Green. Having a car would be an advantage


The Apprentice will, after training, be involved in all parts of the business and become qualified as a Post Office Assistant.

The role will involve providing excellent customer service, stock management and cash management

The Apprenticeship is a great opportunity for someone wanting to enter a retail career in an organisation with strong community values.

The role will include:

  • Stock management
  • Working the Store till
  • Completing the Store “Close”
  • Providing all the Post Office services and working the Horizon system and till
  • Serving customers from our small café and delicatessen (No food preparation)
  • Excellent customer service


£5.00 per hour

£150 per week.


30 hours per week, with some weekend working

Working times to be agreed between 7.00am and 16.30

30 minute lunch break

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


  • Excellent Customer Service Skills
  • IT skills
  • Numeracy skills
  • Excellent time keeping
  • Good work ethics.


  • Willingness to develop new skills;
  • honesty;
  • community commitment
  • Good communication skills
  • Empathy with people of all ages


GCSE English and maths Grade 4 (Grade C) or above or equivalent

18 years old minimum ( due to selling alcohol)


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now

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