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CUSTOMER SERVICE APPRENTICE (LEVEL 2/INTERMEDIATE) – KT&A2843

Location:
St Michaels (

TN30 6PT

)

Kent Training & Apprenticeships

Apprenticeship

22/12/2021

Closing date: 24/02/2022
Industry: Customer Service
Vacancy reference: KT&A2843

EMPLOYER DESCRIPTION

Haden Welbeck are a small insurance brokers that have been trading since 1979

We can cover all types of insurance products to meet the requirements of our clients.

Please click here to see the employer’s website.

Travel Information: 39 minutes on bus 2 from Park Street, Ashford then a 1 minute walk from the bus stop.

DESCRIPTION OF VACANCY

As part of our team you will have the ability to learn a wide range of office skills and learn how offices run. You will be trained to deal with customers face to face and over the telephone. You will also be required to contact insurers via emails, live chat and telephone. You will be responsible for learning how all the computer equipment works including franking post.

WAGE

£5 per hour

35 hours per week

£175 per week

HOURS

Monday to Friday 9-5:00

2 x 15 minute breaks

1 hour lunch (unpaid)

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

SKILLS REQUIRED

Microsoft office

Neat handwriting

PERSONAL QUALITIES

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken
  • Well Presented

QUALIFICATIONS REQUIRED

Mathematics

English

Basic computer skills

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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