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Customer Service Advisor (Level 2/Intermediate) – KT&A2857

Location:
Fawkham (

DA3 8NG

)

Kent Training & Apprenticeships

04/02/2022

Closing date: 26/05/2022
Industry: Customer Service
Vacancy reference: KT&A2857

EMPLOYER DESCRIPTION

MSV is the UK’s largest operator of motor racing circuits with sites across the UK. Our head office base is Brands Hatch Circuit.

We also have a number of other motorsport related operations within the group, including the PalmerSport driving experience at Bedford Autodrome and our MSVR division that organises multiple race series and events.

Please click here to see the employer’s website.

Travel Information:

Our site is accessed from the A20 between Farningham and West Kingsdown.  You will either need to live within walking distance (in West Kingsdown) or have your own transport.

No reliable public transport serves the site for start and finish times, and cycling is unlikely to be a feasible daily option due to the nature of our location.

DESCRIPTION OF VACANCY

We are a varied and busy operational site, so you will be required to get involved in all aspects of customer service to support our customer base and our office team.

Duties will include:

  • Provide excellent customer service via e-mail, telephone and internal messaging systems to colleagues, visitors and external customers.
  • Day to day use of Microsoft Office – Outlook, Word and Excel as well as custom in house business systems.
  • Call Centre duties to receive in bound sales calls for tickets, season passes and driving experiences.  Also to field general queries about race meetings, and booking of driving experiences.
  • Call Centre support to pack and distribute tickets via post, or prepare for collection.
  • Reception duties including face to face meet and greet service to customers, business visitors, couriers etc.
  • Provide customers with advice, guidance and support in person, on the phone or by email.
  • Helping with customer issues, enquiries and business visitors.
  • Working closely with other departments to ensure everything is managed/recorded accurately

Whilst not a core part of the role, if elements of the apprenticeship require it, time could be spent with our weekend admission control staff working with crowds of spectators visiting our venue.

WAGE

£240 per week

HOURS

40 hours per week, 8 hours per day Monday to Friday.  May need to vary between 8-5 and 9-6.

One half hour unpaid break each day.  Could be taken as 30 minutes in the middle of the working day, or split between morning/lunch/afternoon breaks.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

SKILLS REQUIRED

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Microsoft Office skills

PERSONAL QUALITIES

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken

QUALIFICATIONS REQUIRED

GCSE Grade 4 a minimum in English and Maths

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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