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Customer Service Administration Apprentice (Level 2/Intermediate) – KT&A2893

Location:
Sittingbourne (

ME10 3RS

)

Kent Training & Apprenticeships

30/06/2022

Closing date: 25/08/2022
Industry: Customer Service
Vacancy reference: KT&A2893

EMPLOYER DESCRIPTION

Chalkwell Coach Hire Ltd have been a family run business for over ninety years and to this day our philosophy remains the same as it did at the beginning; To provide a professional service with a personal touch.

We are a highly experienced and professional coach operator for a work, school or personal excursions.

Whether companies’ requirements are for a half-day tour or a longer holiday break we can provide the solution.  Our coaching staff has extensive knowledge of destinations and routes throughout the UK and Europe. We are always pleased to give our customers pricing guides and to answer any queries they may have.

Click here to see the employer’s website.

Travel information:

27 minute walk from Sittingbourne train station.

9 minute walk from Broom Road bus stop (route 349)

DESCRIPTION OF VACANCY

We are looking for an apprentice to join our busy administration team at our Head Office in Sittingbourne.  This varied role will include elements of customer services, marketing, social media as well as day to day administration duties.

Main duties for the role will include :-

  • Answering telephones and greeting customers face to face that visit
  • General Office administrative duties including data entry
  • Traffic office cover
  • Website Maintenance and social media updates
  • Direct marketing and mail shots
  • Proof reading flyers and documents
  • Taking new bookings and managing existing bookings
  • Dealing with coach travel or day booking quotes via our bespoke system

This is not an exhaustive list, but designed to give candidates a good idea of the role.

WAGE

£144.30 per week (based on £4.81 for 30 hrs per week)

HOURS

Working Monday to Friday, 7:30am to 2pm. (30 hours per week)

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

SKILLS REQUIRED

  • Computer literate, including knowledge of Microsoft publisher an advantage
  • Confident dealing with people over the phone and face to face
  • Happy to work as individual and part of a team

PERSONAL QUALITIES

  • Punctual
  • Adaptable and flexible
  • Smart Appearance

QUALIFICATIONS REQUIRED

GCSE Grade 9 – 4 (or A – C) in English and Maths. Or equivalent qualifications in these subjects.

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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