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Customer Advisor Apprentice (Level2/Intermediate) – KT&A2887

Dartford (



Kent Training & Apprenticeships


Closing date: 28/07/2022
Industry: Customer Service
Vacancy reference: KT&A2877


Dartford Borough Council comprises of the town of Dartford and eight surrounding parishes.
The population of the Borough is in excess of 112,000 residents and approximately 47,471 households, which is increasing due to the new builds being built in the Borough, to which it provides services including Planning/Building Control, Parking, Council Tax and Housing Benefits, Environmental Health, Refuse/Recycling, Parks and Housing.

Dartford is at the heart of one of the Government’s key growth zones within the Thames Gateway and will continue to see new homes and new jobs created in the borough over the next 25 years – an   addition to the existing 112,000+ residents in the Borough.

Dartford is at the heart of one of the heart of one of the Government’s key growth zones within the Thames Gateway and will continue to see more new homes and jobs created in the borough over the coming years.

Click here to see the employer’s website.

Travel Information: 

  • Next to Dartford Station
  • Free Parking at Acacia Hall


An exciting opportunity has arisen within Dartford Borough Council for 2 Customer Service Apprentices. This role is to provide outstanding Customer Service for the council’s internal and external customers. You will be the Councils first point of contact for face to face, telephone and email enquiries for many of our key services and be given an excellent opportunity to develop existing customer service skills. Applications are welcome from those that have the desire to deliver an outstanding customer experience and would like to work and study for an apprenticeship within this organisation.

As a Customer Advisor Apprentice you will be given all the necessary training, support and first-hand experience required to complete your NVQ Level 2 in Customer Services.

Your duties will include covering Reception, Cheque processing, scanning & indexing


£177.97 per week


  • Monday to Thursday 8.45 – 17.15
  • Friday 8.45 – 16.45
  • 37hrs per week
  • Unpaid 1 hr lunch break

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


  • Have good communication skills, be able to listen, show empathy, patience and consistency
  • Ability to follow clear instructions and procedures
  • Ability to work as part of a team
  • Ability to adapt approach to meet differing and diverse customer needs
  • Basic IT Skills


  • Enthusiasm to learn new skills
  • A flexible and positive attitude
  • To be a good team worker


Minimum achieved Grade 4/C or equivalent in English and Maths


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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