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Coffee Trading Team Assistant Apprenticeship (Level 2/Intermediate) – KT&A2807

Location:
Sevenoaks (

TN13 1AR

)

Kent Training & Apprenticeships

Apprenticeship

13/07/2021

Closing date: 26/08/2021
Industry: Customer Service
Vacancy reference: KT&A2807

EMPLOYER DESCRIPTION

We are a small but successful company supplying conventional and sustainable coffee from over 20 origins to a diverse customer base in 25 markets on 5 continents.

Please click here to see the employer’s website.

Travel Information:

Office is in central Sevenoaks and accessible by bus or train. Staff parking available.

DESCRIPTION OF VACANCY

As part of the Coffee team, you’ll be responsible for delivering efficient administration support and excellent customer service by managing and monitoring all incoming and outgoing green coffee samples to customers. You will be dealing with suppliers and customers both face to face, on the phones and via email.

Sending and receiving of coffee samples:

  • Recording on in-house system.
  • Monitoring results.
  • Sending approvals/rejections.
  • Despatching offer samples.
  • Various recording methods, trackers and spreadsheets.

Roasting:

  • Roasting on a sample roaster for cupping and for despatching to clients.

Cupping:

  • Preparing coffees for cupping.
  • Tasting and noting profiles.
  • Recording of results.

Sample lab:

  • Arranging and filing of samples.
  • Re-organising to free up space for new samples.
  • Ordering of landed samples for traders/marketing.

 

  • Potential for permanent employment for the right candidate.
  • Opportunity to progress to higher level apprenticeships.
  • Being an apprentice will help you develop professional skills whilst earning a salary.
  • Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

WAGE

£280 per week

(£8.00 per hour)

20% paid time during working hours to complete learning

HOURS

  • Monday to Friday
  • 09:00-17:00hrs
  • 1 hour lunchbreak (unpaid)
  • Willingness to work additional hours when required

20% paid time during working hours to complete learning

SKILLS REQUIRED

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Microsoft Office skills

PERSONAL QUALITIES

  • Ambitious
  • Willingness to learn
  • Friendly disposition
  • Well organised
  • Excellent attention to detail
  • Team player
  • Punctual

QUALIFICATIONS REQUIRED

GCSE Grade 4 a minimum in English and Maths

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


Apply now

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