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Clinical Customer Service and Administration Apprentice (Level 2/Intermediate) – KT&A2763

Birchington (



Kent Training & Apprenticeships


Closing date: 31/03/2021
Industry: Customer Service
Vacancy reference: KT&A2763


We are a small-medium sized GP practice that provides medical assistance to just under 9000 patients some with quiet complex medical needs. The team consists of GP’s, Advanced Nurse Practitioners, Practice Nurses, Health Care Assistants, Paramedic Practitioners, Clinical Pharmacists, Practice Management, and a Clinical Administration Team.

Please click here to see the employer’s website.


Birchington Medical Centre, a caring and friendly GP practice are looking for a Clinical Administration Apprentice to join our growing team at a very exciting time. We are developing and growing as a practice and would like a Clinical Administration apprentice to become part of that journey.

The Clinical Administration Apprentice would be pivotal in supporting the practice’s clinical administration. The role will be able to experience all of the administration required in a GP practice from being a front line on reception, helping patients to support with clinical notes.

This is a great opportunity for someone to really develop their customer service skills and really understand the full cycle of good patient service.


  • Support the reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Answering the telephone in a timely & professional manner
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Booking appointments appropriately and monitoring the practice appointments system.
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional, to include message taking.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • To monitor SAS emails/booking SAS patient appointments / Liaising with SAS / arranging security.
  • To manage EMIS workflow/ Docman in a timely manner.
  • To monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.
  • To read and have a thorough knowledge of all practice procedures.
  • To work in accordance with written protocols.
  • Filing
  • Process outgoing mail created by the reception team.
  • Computer data entry/allocation and collation; process and record information in accordance with practice procedures.
  • Maintain stationary levels, making and orders as necessary.
  • Any other administrative duties as needed.

Provide administrative support to the Medical Secretaries and QOF team by undertaking the following:

  • Typing up tape/tasks from clinicians
  • Chase test appointments and results from local hospitals
  • Monitoring the medical secretaries emails and action and or raise anything urgent.
  • General duties, such as scanning, photocopying, printing and distribution of post.


£187.50 per week





37.5 hours a week

Half-hour lunch break –unpaid


  • Good level of IT skills
  • Pro-active approach to problem-solving.
  • Works well as part of a team
  • organisational and time management skills
  • Ability to prioritise daily workload
  • Good verbal and written communication skills
  • Discretion and confidentiality
  • Attention to detail


  • Friendly and positive can-do attitude.
  • A flexible and helpful approach to work
  • MS Office Proficiency
  • Able to manage sensitive and emotive situations
  • Willingness to learn and develop


GCSE Maths & English  Grade C or above or equivalent.


On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2020, the NMW for Apprentices is £4.15 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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