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Client Relations Assistant (Level 2/Intermediate) – KT&A2582

London (



Kent Training & Apprenticeships


Closing date: 28/11/2019
Industry: Customer Service
Vacancy reference: KT&A2582


We are one of London’s biggest independent supplier of business products and services, who

specialise in offering a tailored experience to all our clients.

Our clients include some of UK leading blue chip companies, who demand a premium service

which we pride ourselves on being able to deliver.

We pride ourselves on focusing on people and their needs, internally and externally. We believe a successful business is built not only on a clear vision and idea but a robust infrastructure based on supporting values.

Click here to see the employer’s website.


We’re seeking to win and support new business using great communication skills and exceptional customer service techniques.  In return we offer rewarding career growth opportunities. You will  take full ownership of the full sales cycle – from inclusion in winning new business to retaining and managing customers and providing excellent customer support.

Your duties will include:

  • Maintaining relationships and ensuring client retention
  • Account management of customer base
  • Manage customer queries
  • Managing customer orders and processing
  • Helping to build a portfolio of new customers
  • To professionally engage with our target market in London.
  • Call customer to introduce them to full services and products available
  • To retrieve the business information
  • To collect the purchase information
  • To log the above on the management system
  • Keep Managers informed of progress
  • Book meetings
  • Book handover calls
  • Manage databases and reports
  • Achieve weekly/monthly targets


£3.90 per hour starting pay with potential to earn more based on ability.

We offer a lucrative package together with rewarding career development opportunities.


9-5 Monday – Friday


  • Good maths and English skills
  • Ability to work in an organised and structured way
  • Self-motivated
  • A good team player
  • Focus on exceeding targets
  • Ability to negotiate effectively
  • Ability to work well under pressure
  • Good communication skills


  • Good spoken English
  • Outgoing
  • Enthusiastic
  • Focus on success
  • Positive and confident
  • A ‘can do’ attitude to all aspects of life


Minimum achieved Grade D or equivalent in English and Maths.

ICT grade c or equivalent


On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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