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Apprentice Receptionist (Level 2/Intermediate) – KT&A2812

Location:
Sittingbourne (

ME10 3RY

)

Kent Training & Apprenticeships

Apprenticeship

21/07/2021

Closing date: 26/08/2021
Industry: Customer Service
Vacancy reference: KT&A2812

EMPLOYER DESCRIPTION

Kite college is a new independent specialist FE college providing supported provision to young people aged 16-25 all with educational health care plans. The college will open its doors for the first time in September 2021 and will deliver full-time vocational training programmes for SEN and vulnerable students.

Please click here to see the employer’s website.

DESCRIPTION OF VACANCY

Kite college is looking for a dedicated receptionist to be part of our team, and work closely with all staff to ensure the welfare of all our learners. A desire to progress working in SEN is essential. Following successful completion of the apprenticeship a permanent position will be considered, this opportunity will allow the right person to progress their SEN knowledge and skillset into other areas of the organisation, such as Learning Support, Referrals, Administration, and Financials.

Politely and professionally answer phone calls and direct them to the relevant member of staff.

Speak to learners and visitors to direct them and give information.

Answer general enquiries over the phone and email.

Work alongside the senior administrator to assist with admin work as required.

Help staff facilitate and distribute course work.

Potential for permanent employment for the right candidate.

Opportunity to progress to higher level apprenticeships.

Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.

Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

WAGE

£4.30 per hour

£161.25 per week

HOURS

Monday to Friday 8.30 – 5.00

(1 hour unpaid lunch break)

37.5 paid hours

20% paid time during working hours to complete learning

SKILLS REQUIRED

Numeracy and literacy.

Confident telephone manner.

Good all round communication skills.

IT and admin skills.

Able to follow instruction and work to own initiative.

Reliable and good time keeping skills.

Problem solver.

Ability to prioritise own workload and excellent organisation skills.

PERSONAL QUALITIES

Friendly in nature.

A positive outlook.

Team player willing to help with all tasks.

Hardworking and responsible.

QUALIFICATIONS REQUIRED

Minimum GCSE Grade 4 to 9 (or Grade C or higher) in English and Maths or equivalent qualifications in these subjects.

DBS clearance will also be required.

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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