Apprentice Receptionist (Level 2/Intermediate) – KT&A2766
Vacancy reference: KT&A2766
We are a busy NHS GP Practice serving the local community of Hamstreet, providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything we do. The surgery is a training practise for GP’s, nurses & medical students.
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DESCRIPTION OF VACANCY
This vacancy is to join other health care professionals delivering vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and visitors alike. The role includes a variety of administrative support to members of the practice team.
To work as part of the reception team. Your role will involve
Managing patient requests in person, on the phone and via written communication
Booking, amending, rescheduling and cancelling patient appointments
Processing new patient registrations
Action patient care follow- up arrangements as per clinicians instructions
Advising patients of chargeable services and processing payments
Providing patients with information about the Practice Services
General housekeeping of surgery areas
Arranging transport and home visits
Managing medical records, scanning medical letters, photocopying, post etc
Ensuring confidentiality and data protection is observed at all times.
£6.50 per hour
37.5 hours per week
Mon: 4 hours study from home
Tues: 9am – 5pm
Wed: 9 am – 5 pm
Thur: 9 am – 7 pm
Fri: 8am -5:30pm
30-minute unpaid lunch break
Good interpersonal skills, positive engagement, building relationships, questioning and listening skills. Good written and verbal communication skills, demonstrate patience, empathy and problem-solving skills when dealing with any possible conflict.
This is a very busy environment where you will need to deal with people who are ill, worried and sometimes upset and confused. You need to remain calm and behave in a professional manner at all times.
GCSE Maths and English 4 to 9 or equivalent
On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.