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Apprentice Office Assistant (Level 2/Intermediate) – KT&A2612

Faversham (

ME13 8GD


Kent Training & Apprenticeships


Closing date: 27/02/2020
Industry: Administration
Vacancy reference: KT&A2612


Addaction provide friendly and expert advice on drugs and alcohol for young people aged 10 to 24.

Young Addaction support young people to understand the effects of their substance misuse and the harm it can cause to them and the people around them. They access support for advice and information.  Staff can offer young people a safe place to talk about any issues they need help with

Click here to see the employer’s website.

Travel Info: Nearest Station is Faversham Train station which is around 10 minutes walking distance.  The nearest bus stops are a five minute walk away.


*Starting March / April 2020*

If you’re seeking your first bit of work experience in the not for profit sector, or looking to develop your administrative skills, this apprenticeship with Addaction could be the perfect route for you.

As the Apprentice Office Assistant your role will be varied and busy, and provide you with a range of learning opportunities.

Primarily, you will work in close collaboration with local management, service and administrative staff to provide an efficient and high quality administrative service.

Alongside this there will be scope for you to provide information on our services to service users via a range of methods, including telephone, post and in person.

If you are looking to progress, have the skills we are looking for, and believe in our charity’s vision, then we would love to hear from you!


Service Delivery

  1. Deal with correspondence, receive and process referrals as required by the local management and administrative team.
  2. Attend all appropriate internal and external meetings.
  3. Monitor, co-ordinate and arrange appointments (if applicable) for the Service team as required and be the first point of contact in relation to appointment difficulties for service users.
  4. Collect, input and manage data related to the initial referral process and booking of appointments (if applicable).
  5. Support the team in fostering and maintaining effective, collaborative and positive working relationships with local agencies and to support the promotion of the service to local communities.
  6. Assist the Service in telephone work, dealing with general enquiries, logging messages, referring on to an appropriate practitioner/service.
  7. Photocopy, scan and file as required.
  8. Maintain and update information sources as applicable.
  9. Cover the work of administration staff in their absence.

General Responsibilities

  1. Confidentiality: Ensure confidentiality at all times, only releasing confidential or personalised information externally with prior consent from a line manager.
  2. Data Protection Act: To comply with the requirements of the Data Protection Act and its amendments to ensure integrity and security of information entrusted to Addaction.
  3. Safeguarding: Ensure the organisational and individual statutory and organisational responsibilities are met in respect of safeguarding Children & vulnerable adults.
  4. Conflict of interest: All applicants/employees in any post within Addaction are required to declare any involvement either directly or indirectly with any firm, company or organisation that has a contract with Addaction. Failure to do so may result in an application being rejected or dismissal after appointment.
  5. Equal Opportunities and Diversity: To ensure that all service users, their partners and carers, colleagues both in Addaction and other partner organisations are treated as individuals within Addaction’s Diversity and Equality framework.
  6. Health and Safety: Compliance at all times with the requirements of the Health and Safety regulations.
  7. Quality Assurance: To ensure all activities are delivered in a way that supports and maintains

Addaction’s registration with the Care Quality Commission and appropriate agencies in the devolved administrations.


£146.25 per week (based on £3.90 per hour)


37.5 working hours per week.

Monday – Friday: 09:00 – 17:00

Includes an half hour (unpaid) lunch break each day


  • Good communication skills – both written and verbal
  • Good ICT skills
  • Ability to work well on own initiative
  • Ability to prioritise workloads


  • Effective interpersonal skills and ability to relate to a wide range of people
  • Be able to respond well to change
  • Flexible and adaptable

Any offer of the apprenticeship will be subject to the receipt of two references.


Maths & English GCSE Grade C or above or equivalent Qualification

Willingness to work towards relevant qualifications required for the apprenticeship


On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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