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Apprentice Customer Support/Trainee Tennis Coach (Level 2 or 3/Intermediate or Advanced) – KT&A2550

Maidstone (

ME16 0SX


Kent Training & Apprenticeships


Closing date: 28/11/2019
Industry: Customer Service
Vacancy reference: KT&A2550


Maidstone Tennis Academy is a highly respected inclusive academy in Kent, we run a coaching programme which caters for all ages and abilities.

Click here to see the employer’s website.


We are looking for a hard working, enthusiastic sport loving, customer focused individual who would like a position in a highly regarded indoor tennis academy in Kent,

You will receive ongoing coach education, a leaders and LTA level 1 tennis coaching qualification as well as a Customer Service Apprenticeship.

  • Keeping courts clean and tidy
  • Providing excellent customer service, meeting and greeting parents & children as they arrive on court
  • Liaise with parents to collect information for child’s recent results and add to social media platforms
  • Booking children into day tennis camp’s, taking payment and ensuring forms are fully completed accurately
  • Taking register’s and keeping them updated
  • Keeping a daily log of court conditions
  • Advertising the academy (through leaflet distribution)
  • Being a lively and friendly member of the coaching team
  • Working with young children and adults on court with a coach
  • Having good rapport with all ages
  • Helping with poster design and keeping the noticeboard up to date and vibrant
  • Keeping social media updated with results and latest news
  • Listening and understanding the needs of customers and responding in a way that builds rapport
  • Learn how to use the court booking system
  • Attend a Leaders tennis coaching course and level 1 LTA tennis coach course


£117 per week plus £1000 performance bonus paid in 2 instalments after 6 months and 12 months. Petrol paid when work related.


30 hour working week, lunch is 1 hour unpaid

Monday 9-4 (12-1 lunch)

Tuesday 9-6 (12-1 lunch)

Wednesday 3 – 9

Thursday 12 – 7 (1-2 lunch)

Friday – day off

Saturday day off

Sunday 9 – 3 (1 – 2 lunch)


A love of sport with some racket sport experience would be an advantage. Ideally would have competed in a sport at competition level but not a must. A car driver due to late hours on court and moving between clubs if necessary.


Enthusiastic, friendly and outgoing with a good sense of humour, patience and good time keeping necessary and gets on well with children. Good customer service skills and attention to detail required.


Maths and English level C or above

GCSE PE level C or above.


On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now