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Apprentice Customer Service & Branch Assistant (Level 2/Intermediate) – KT&A2882

Ashford (

TN24 0TD


Kent Training & Apprenticeships


Closing date: 28/07/2022
Industry: Customer Service
Vacancy reference: KT&A2882


Kent Bearings is a Bearing & Power Transmission distributor, supplying a whole range of industrial products & services to trade and retail customers. We have 3 depots and an Engineering workshop. Each Depot has a Trade Counter with our own delivery vans & drivers.

Travel Information: There is a bus stop outside our estate with regular bus service. Provision for bicycles in secure indoors bike rack On-site parking available.

Click here to see the employer’s website.


Work as part of a busy team in a friendly environment. Your role will include general stores and office duties including serving on our Trade counter, providing a great customer experience. We are looking for someone to support our team with customer enquiries.

Some of the duties will include:
Serving on trade counter
Checking in goods
Getting deliveries up
Keeping stores tidy
Loading delivery van
Stock checking
Answering phones
Phoning suppliers
Using purpose-built computer
Keeping office tidy





Monday – Friday

8.30 – 5.00

1hour unpaid lunch break

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


. Be able to follow instruction

· Work in a timely manner

· Work as part of a team

· Always treat customers with respect

· Communicate with other team members


. Smart dress

· Good timekeeping

· Willingness to work as part of a team


Level 2 English

Level 2 Maths


Training will be given to teach you our products and services provided to our customers

How to communicate and deliver high customer service Telephone/email experience to include placing orders with our suppliers.

Computer input i.e. entering stock, checking stock levels, raising sales invoices to our trade counter customers.

Getting up the days orders for local deliveries or courier collection.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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