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Apprentice Customer Service Assistant (Level 2/Intermediate) – KT&A2776

Sittingbourne (

ME10 3FZ


Kent Training & Apprenticeships


Closing date: 27/05/2021
Industry: Customer Service
Vacancy reference: KT&A2776


Prowired Electrical is an Approved NICEIC Electrical Contractor. We undertake all types of work from small jobs around the home to large housing developments.

All of our staff are fully qualified, professional and obtain a high working standard.

Prowired Electrical is a well-respected company in the Construction industry. We maintain our high standards by constantly monitoring health and safety, workforce activity and ongoing staff training. We believe by taking these items seriously it gives us the ability to help expands our business and form good working relationships with our clients.

Please click here to see the employer’s website.


This apprenticeship is an excellent opportunity for somebody looking to establish and develop a range of customer service skills with an established electrical firm.

As the apprentice customer service assistant, you will play a key role in contributing to the ongoing success of the company by ensuring that internal and external stakeholders experience seamless, top quality service.

From dealing with customer enquiries and scheduling deliveries for our electricians to some administrative duties like maintaining our stationery supplies, you will not get bored and there will be scope for your role to evolve with experience.

If you are driven, keen to learn and want to be a part of the brand we are so proud of, we would love to hear from you!


£187.50 p/w


37.5 paid hours per week:

Monday – Friday 09:00 – 17:00

Includes a half-hour (unpaid) lunch break each day.

Approximately one day per week (paid) will consist of training for the Apprenticeship Standard, including working on assignments.


The successful candidate should have good customer service skills and good ICT skills.  Previous use of Excel spreadsheets is desirable.


We are looking for somebody who is willing to learn and be a key part of the team and brand we are proud of.

The successful candidate should be polite, punctual and presentable.

The offer of the apprenticeship will be subject to a DBS check.


Maths – GCSE Grade C / 4 minimum
English – GCSE Grade C / 4 minimum


On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now