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Apprentice Customer Service Administrator (Level 2/Intermediate) – KT&A2880

Sittingbourne (

ME10 3UP


Kent Training & Apprenticeships


Closing date: 28/07/2022
Industry: Customer Service
Vacancy reference: KT&A2880


OSC Sales’ products make light work of the tedious and time-consuming parts of construction, building and electrical maintenance. We make and supply some of the best self-drilling, anti-corrosive and strong fasteners on the market to tradesmen throughout the UK via our network of distributors, builders merchants and electrical wholesalers.

Travel Information: 

This apprenticeship is based on the popular Eurolink Industrial estate in Sittingbourne. The office is a twenty minute walk from the railway station.

Click here to see the employer’s website.


OSC Sales is a successful family owned and run business who specialise in supplying fasteners nationally. Due to expansion, they are looking to employ an enthusiastic and determined apprentice who is keen to learn and grow within the company. As the Apprentice Customer Service Administrator you will have an excellent opportunity to develop your skills and experience in the key areas of customer service and administration. If you think this sounds like what you are after then we would love to hear from you!

This is a varied role which will give you many opportunities to develop your skills.

Tasks will include – but are not limited to – the following:

· Develop knowledge of the different functions within a busy sales/customer Service Department.

· Provide clerical support to all functions, including relief work for staff shortages and holiday cover.

· General office administration, including processing orders, typing, scanning, filing, photocopying

and post duties.

· Taking incoming calls and assisting with enquiries from customers.

· Answering incoming emails and distributing emails to relevant staff members.

· Any other duties reasonably associated with this role.


£4.81 per hour with a potential for more subject to performance.


42.5 working hours per week (hours may be amended in accordance with law and age of the successful candidate).

Monday – Friday 7.30am – 4.30pm

Half an hour for lunch

20 Days Holiday per year, + Bank Holidays

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”


. Excellent communication and interpersonal skills

· Excellent written and verbal communication skills

· Microsoft Office skills (Word, Excel and Outlook)


· Positive attitude with a strong work ethic

· Driven and determined individual

· Punctual

· Enthusiastic

· Well organised, with the ability to multitask

· Excellent attention to detail

· Well-spoken


GCSE Grade 4 a minimum in English or Maths


On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2022, the NMW for Apprentices is £4.81 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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