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Apprentice Customer Service Administrator (Level 2/Intermediate) – KT&A2593

Canterbury (



Kent Training & Apprenticeships


Closing date: 28/11/2019
Industry: Administration
Vacancy reference: KT&A2593


We are Premier Print! We provide printing services for small, medium and large businesses across the UK and have supplied customers such as; Debenhams, Homebase, Las Iguanas and The Gym Group.

We are an independently owned limited company. We pride ourselves on fast turnaround, without compromising quality and the excellent customer service we offer to our customers located both near and far.

Our product range includes; PVC Banners, Posters, Stickers, Roller Banner Stands, Flags, Correx Printing and Foamex Printing.

Click here to see the employer’s website.


This is a great opportunity to join an established employer with a successful history of supporting apprentices.

Premier Print have an excellent reputation for providing a wide range of printing services for a growing number of high-profile clients. With the company going from strength to strength, an opportunity has now presented itself for an apprentice to come and be a part of its success.

As the Apprentice Customer Service Administrator, you will play a key role in maintaining our high standards by being trained on how to deliver high quality customer service.

This is a fast paced and busy role.  Tasks will include – but are not limited to – the following:

– Dealing with customer enquiries over telephone and e-mail

-Providing support to customers via the in-built ‘Live Chat’ function of the website

– Understanding the range of products we offer and being able to explain and describe these to customers

– Processing orders

– Saving artwork ready for print

– Raising invoices and collecting payments




37.5 working hours per week:

Monday – Friday
09:00 – 17:00

Includes an half hour (unpaid) lunchbreak each day


Good communication skills, both verbally and in writing.


The successful candidate should be enthusiastic,  proactive, and have good attention for detail.


Minimum grade D/3 in GCSE English and Maths (or equivalent)


On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2019, the NMW for Apprentices is £3.90 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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