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Apprentice Customer and Payroll Accounts Assistant (Level 2/Intermediate) - KT&A2998

Apprenticeship Standard:

Customer Services Practitioner Level 2


Rochester (ME2 4NZ)


£240 per week

Qualifications Required:

GCSE Level 4/5 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.

Vacancy Reference:


Apply now

Employer Description

Core Finance Management are an outsourcing payroll company specialising in a range of payroll solutions to assist businesses cash flow. Core really care about what we do and more importantly how we do it. We’ve got a reputation for friendly, personal service and provide a voice for the flexible workforce through our industry associations and contacts.

Visit the employer's website.

Travel Information:

25 min walk from nearest rail station at Strood.
Bus service to area from major towns.

Description of Vacancy

The job requires a confident individual who is keen to gain knowledge and willing to train for a career in financial payroll systems and administration.

Ultimately you will be managing payroll for customers, dealing with queries, liaising with customers and generally managing customers’ accounts.

You will be responsible for ensuring that our customers payroll is paid accurately and on time. Other duties include but not limited to :-
• Liaising with customers and managing expectations
• Keeping customers up to date
• Managing data relating to the hours worked
• Matching pay periods and hourly wages
• Updating records regularly
• Reviewing overtime, sick days and vacation days
• Responsible for processing employees’ paychecks
• Collecting and processing data from timesheets
• Managing deductions from wages or other earnings statements
• Balances the payroll and tax accounts


£240 per week


Monday- Friday 9:00am - 5:30pm
1 hour unpaid lunch
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"

Skills Required

  • Interest in finance
  • Good understanding of IT systems
  • Ability to problem solve
  • Accuracy
  • Good numerical skills
  • Communication skills
  • Good time management

Personal Qualities

  • Enthusiastic
  • Well organised
  • Confident
  • Presentable
  • Personable
  • Ability to converse

Qualifications Required

GCSE Level 4/5 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice's skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities. Regular work-based assessments/observations carries out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2024, the NMW for Apprentices is £6.40 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.