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Environmental Health Administrative Support Apprentice (Level 3/Advanced) – KT&A2820

Location:
Dartford (

DA1 1DR

)

Kent Training & Apprenticeships

Apprenticeship

13/08/2021

Closing date: 23/10/2021
Industry: Administration
Vacancy reference: KT&A2820

EMPLOYER DESCRIPTION

Dartford Borough Council is a local authority council. The Environmental Health team consists of 15 professional officers that work to protect public safety. We are responsible for restaurant inspections, health and safety work, stray dogs, pest control, noise nuisance complaints and air quality monitoring.

Please click here to see the employer’s website.

Travel Information:

Our office is next to Dartford Railway station and near to good bus links and Dartford town centre. https://www.dartford.gov.uk/__data/assets/pdf_file/0011/589826/DBC-Location-map-2020.pdf

DESCRIPTION OF VACANCY

As an Administration Support apprentice, working for Dartford Environmental Health team, you will be part of the friendly team that makes a difference in protecting the public’s health and safety.

The post holder will support the Technical Administrator role and provide vital back up in the day to day running of the Environmental Health team. As such, a positive, customer focused attitude is essential.

Duties will include dealing with customers both face to face and over the phone, monitoring the team’s email, taking cash and electronic payments, maintaining stock of resources, ordering equipment, updating our databases and other administrative and general housekeeping duties.

We are a fast paced and diverse team with an excellent track record in partnership working and high quality delivery.

This post will provide professional and comprehensive support for the delivery of the environmental health service attaining the highest standard of customer care.

To respond to enquiries received face-to-face, by telephone, or by electronic communication and ensure that relevant accurate information, advice and assistance is provided in a helpful, friendly, courteous and impartial manner.

To provide a welcoming and friendly environment that inspires environmental health customers to have confidence in our ability to help.

To work with other members of the environmental health team to meet the standards set for the environmental health service, all other relevant operating standards and the teams objectives and targets.

  1. Scanning and processing incoming post – using the Idox Document Management System.
  2. Assisting with out-going correspondence by printing off letters, and taking to the Post Room
  3. Telephony services – to answer telephone enquiries from both internal and external customers ensuring that appropriate information, advice and/or assistance is professionally given.
  4. Monitor the department’s email in-box under the supervision of the Technical Administrator ensuring that appropriate information is recorded and advice and/or assistance is professionally given.
  5. Reviewing publications – under the supervision of the Technical Administrator assisting with updating of forms and leaflets.
  6. Paying money received from the stray dog kennels into the cash machine kiosk.
  7. Updating databases including excel spreadsheets.
  8. Placing orders using E-procurement financial system.
  9. Uploading Food Hygiene ratings to the Food Standards Agency portal.
  10. Carry out land registry searches using the Governments website.
  11. Updating publications/website pages.
  12. Any additional administrative tasks as requested by members of the Environmental Health team.
  13. Placing orders using E-procurement financial system.
  14. Uploading Food Hygiene ratings to the Food Standards Agency portal.
  15. Carry out land registry searches using the Governments website.
  16. Updating publications/website pages.
  17. Any additional administrative tasks as requested by members of the Environmental Health team.

Knowledge Requirements:

  1. To keep acquainted with any changes in working practices.
  2. To follow work instructions, guidance notes and other policies as directed.
  3. To discuss concerns about work related matters as soon as possible with the Environmental Health Manager.

WAGE

£159.10 per week

Based on 37 hours and national minimum wage.

HOURS

37 hours per week

8.45 – 17.15 Monday to Thursday

8.45 – 17.00 Friday

1 hour lunch break

Flexi time available

22 days paid leave plus bank holidays

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

SKILLS REQUIRED

  • Proficiency in Microsoft Office Suite
  • Good Time Management
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Good keyboard skills and the ability to learn new data systems
  • Flexible and enthusiastic approach

PERSONAL QUALITIES

  • Good Telephone Manner
  • Ability to Multi-task
  • Punctual
  • Presentable
  • Team Player

QUALIFICATIONS REQUIRED

GCSE Grade 9 – 4 (or A – C) in English and Maths. Or equivalent qualifications in these subjects.

TRAINING PROVIDED

On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Additional Detail

As of 1st April 2021, the NMW for Apprentices is £4.30 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.


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