Enter your keyword


Administration and Customer Support Assistant (Level 2/Intermediate) – KT&A2747

Gravesend (

DA11 8RU


Kent Training & Apprenticeships


Closing date: 27/08/2020
Industry: Customer Service
Vacancy reference: KT&A2747


Whitehole Industries is based in Northfleet, Kent and is a wholesale and e-commerce company.

We sell a wide variety of goods through eBay and other internet platforms. We pride ourselves on our customer service and prompt delivery.  We are a small team but growing fast and looking for someone who wants to excel and move on in business.


We are looking for a bright and enthusiastic individual to join the e-comm. team

With the intention of promoting them to e-comm. the manager should they excel in their apprenticeship

Come and join us at our training office. We are looking for an enthusiastic person with an interest in social media and a good eye for detail. The position is to support and manage all aspects of our administration and to support the social media output for the business. You will be dealing with customers both on the phone and in the office, manage a busy diary and check details are correct.

You will be involved in every aspect of administration.

The ideal candidate will have some experience and confidence with online software such as eBay.

The main responsibilities of this role will include:

  • Translation of customer requirements from eBay orders.
  • Coordinate with other members of staff.
  • Help to generally maintain the warehouse to suit these needs.
  • Organising and arranging customer orders.
  • Packing goods for shipment via a domestic carrier.
  • Using the company accounts system to produce quotations and invoices.
  • Passing on messages received by phone and email.
  • Providing additional administrational support as required.
  • Use of MS Office.

Assisting Management when required.


£4.19 per hour


Mon to Friday

9 am to 5 pm


Good Knowledge of :

Microsoft office



Understanding of Social media

Excellent computer skills

Good accuracy and attention to detail

Good numeracy and literacy


Desire to be proactive

Create a positive experience for others.

Good communication skills

Smart appearance


Desire to achieve

Good work ethic


GCSE 4 or above or equivalent in Maths and English

ICT qualification preferred


On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship and Functional Skills if appropriate.


Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards


Additional Detail

As of 1st April 2020, the NMW for Apprentices is £4.15 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

Apply now