Skip to main content

Enter your keyword




Amelie started at Agilisys as a Customer Service Advisor Apprentice in June 2021, providing solutions to local government customers. After finishing her A levels, she wanted to continue studying whilst gaining valuable work experience and saw an opportunity to learn new skills.

Amelie says her confidence has grown significantly within the last 6 months since school and said while working for the local council: “You need to have high standards and a level of responsibility which I think has been good for me.”

She works in a customer focused role, answering telephone calls from the public, sometimes dealing with difficult situations. However, Amelie has learnt a lot since starting her Apprenticeship and continues to learn something new every day. She is passionate about providing excellent customer service and helping her customers. She said: “My skills and knowledge have increased as well as my confidence. I am enjoying learning customer service skills and enjoy the variety within my job role.”

As well as work skills, Amelie says the Apprenticeship has been very good for her as it has given her a lot of life skills. She said: “I have enjoyed meeting new people and my confidence has grown.”

Amelie hopes to go into the Police one day and feels the experience she is gaining on her Apprenticeship with helping members of the public will be valuable for her career.

If you have been inspired by Amelie’s story and would like to do an Apprenticeship, you can view our range of vacancies here.

Back to top of page