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Learner Charter

Learner Entitlements


We are committed to ensuring that everyone feels welcome, valued and respected in our centres and on our courses. We are a diverse community and celebrate this. We aim to promote British Values, Prevent, Equality and Diversity and Safeguarding in all we do. Inappropriate behaviour to this will be challenged.


  • Mutual respect at all times.
  • The right to be and feel safe at all times.
  • The right to be treated fairly and learn in a place that is free from discrimination, harassment or bullying.

Learning with us

  • We will help you choose the right course.
  • We expect you to pay all fees owed for your course.
  • We expect you to be on time for your classes –  if that is difficult, please tell us.
  • You will have your own learning plan.
  • Your tutor will tell you regularly how you are doing.
  • If you tell us about a disability, we will do our best to meet your needs.

As a Learner with us

  • Behave in a way that recognises and respects British Values.
  • Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
  • Avoid making inappropriate and/or unacceptable comments regarding members of staff.
  • Do not demand inappropriate and/or unacceptable amounts of staff time.
  • Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.


  • We will make our information clear for you.
  • We will tell you about fees and costs.
  • You will give us the information we need for our forms.
  • You have the right to request what information we have about you.
  • You have the right to ask what your information is used for.
  • You can ask any member of staff if you need information or help.
  • If you need a copy of any information in another format, such as large print or Braille, please ask us.

What next?

  • Talk to us about what you would like to do next.
  • We will give you information and advice.

What do you think?

  • What you think is important to us.
  • We promise to deal with any complaints quickly.
  • We will listen to you and try to make things better.

Click here to download the full Learner Charter.