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Customer Service and Sales Executive Apprentice (Level 2/Intermediate) - KT&A2866
Apprenticeship Standard:
Customer Services Practitioner - Level 2 Standard
Location:
Gravesend (DA12 2JY)
Salary:
£211.20 per week
Qualifications Required:
GCSE Level 9-4 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects. ICT Qualification preferred.
Vacancy Reference:
KT&A2866
Employer Description
This is a growing company and excellent training provider, if you have drive and initiative you will find a great career here. It’s a small and friendly team which offers world class qualifications in the security industry. You will have the opportunity to deal with a variety of trades and be able to provide an excellent level of security training.
Travel information:
Nearest Station is Gravesend.
Bus - Abbey Road stop no. 190/416/481
480 Sapphire/490 Sapphire. Approximately 17 mins
Description of Vacancy
We’re looking for high-achieving individuals with an interest in a career in a fast-growing business sector. For the right candidate we expect rapid career progression in a fantastic workplace with like-minded individuals. You’ll be responsible for managing our customers from start to finish. You will be selling our training courses and recruitment services, following up on courses and providing the full range of aftercare. You’ll be contacting senior decision-makers to discuss their current challenges and objectives, as well as assisting them in determining how our courses may help their engineers improve their business performance.
The main responsibilities of this role will include but are not limited to:
- Advising customers on relevant training courses and prerequisites
- Taking bookings for all training courses by telephone, email and web
- Organising and arranging onsite training courses
- Using the company accounts system to produce quotations and invoices
- Printing course notes
- Ensuring training centre is clean and tidy at all times
- Assisting instructors and sending all relevant course notes prior to the course commencement Issuing training certificates
- Uploading, downloading exams and contacting delegates with results
- Providing additional administrational support as required
- Passing on messages received by phone and email
- Use of MS Office
Wage
£211.20 per week with reviews subject to performance. Possible earning from £20,000 on completion of apprenticeship.
Hours
Monday to Friday, 9.00am - 5.00pm
30 minute lunch unpaid
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"
Skills Required
Good knowledge of:
- Microsoft Office
- Internet
- Social media
- Excellent computer skills
- Good typing skills
- Good accuracy and attention to detail
- Good numeracy and literacy
Personal Qualities
- Excellent communication skills
- Desire to be proactive
- Create a positive experience for others
- Smart appearance
- Enthusiastic
- Desire to achieve
- Good work ethic
Qualifications Required
GCSE Level 9-4 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.
ICT Qualification preferred
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Additional Detail
As of 1st April 2024, the NMW for Apprentices is £6.40 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
Important Information
The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.